Do you have experience in ITIL and are looking to get Certified in the latest ITIL version 5!
ITIL Foundation (Version 5) marks the next evolution of the most widely adopted and trusted Service Management framework globally. This condensed Foundation course is for those with prior experience in the ITIL framework and are seeking to get certified, this course is focused on covering the core concepts, and unified lifecycle for managing digital products and services, establishing a fundamental understanding of value creation, collaboration, governance, and continual improvement found in ITIL version 5.
It’s designed to be AI-native, aiding digital-first organisations and expands ITIL from service management to full digital product and service management.
ITIL (Version 5) guides organisations in managing products, services, customer experience in an end-to-end operations approach in a structured and future-ready way.
The 2-Day format is designed to deliver the course content and refresh your knowledge in preparation for sitting the ITIL Foundation Exam. The condensed delivery will only provide a short overview of the sample exam questions, hints and techniques, with post course self-study required.
If a more comprehensive and guided approach is required, please consider our ITIL Foundation (Version 5) 3-Day format.
What you’ll learn
By attending this course, it will prepare you for the examination leading to the ITIL® Foundation (Version 5) Certificate from PeopleCert.
At the end of your ITIL® Foundation (Version 5) course, you will be able to:
Understand the key concepts of digital product and service management
Understand service management
Understand the four dimensions of service management
Understand the ITIL SVS
Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
Understand the product and service life cycle and value chain activities
Understand ITIL Management practices
Understand the benefits of value stream mapping and management
ITIL at Lumify Work
Lumify Work is an Accredited Training Organisation with Platinum Partner status for PeopleCert courses and certifications including ITIL. Most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation.
Who is the course for?
The ITIL Foundation version 5 Fast Track course is designed for those with some practical working experience in IT and Service Management.
Course subjects
Key ITIL terms and definitions
The ITIL Four Dimensions of Product and Service Management
The ITIL Product and Service Lifecycle
The ITIL Value System
Components of the ITIL Value System
The ITIL Guiding Principles
Governance
Value Chain
Management Practices
The ITIL Continual Improvement Model
Value stream identification, mapping, and management
Key concepts of value stream mapping and management
Application of value streams
Purpose of value stream mapping and management
ITIL and AI
Introduction to AI
ITIL AI Governance
ITIL and other frameworks
ITIL and DevOps
ITIL and PRINCE2
Prerequisites
IT Professionals who have two-to-three years of practical working experience in IT and Service Management, and are looking at formalising and gaining acknowledgement of their skills by gaining certification.
Industry Association Recognition
Project Management Institute (PMI®)
Australian Institute of Project Management (AIPM®)
PeopleCert Exams
All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.
To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.
FREE E-BOOK: Drive Innovation with IT Service Management Training
Access our guide on ITSM to learn about what IT Service Management means, ITSM tools you can leverage, training and certifications you can pursue, and how to map out your career path in this specialisation.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
