What you’ll learn
By attending this course, you will be able to demonstrate your understanding of the key enhancements introduced in ITIL (Version 5) and your ability to apply them in modern digital environments.
At the end of your ITIL® Foundation Bridge (Version 5) course, you will have an understanding of:
The KEY enhancements in ITIL (Version 5)
Digital product and service management evolution, including AI-enabled environments and lifecycles
Updated language and core concepts
Enhanced value creation approach
Applying ITIL (Version 5) in practice.
ITIL at Lumify Work
Lumify Work is an Accredited Training Organisation with Platinum Partner status for PeopleCert courses and certifications including ITIL. Most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation.
Who is the course for?
Anyone with ITIL®4 Foundation certification who plans to migrate to the next evolution of ITIL® (Version 5), which is designed for those working in service management, products including digital and the overall experience delivered to your staff and clients.
Including: IT Service Managers, IT Operations Managers, Service Delivery Managers, Product Managers, IT Consultants, Digital Transformation Managers, Governance, Risk, and Compliance Professionals
Course subjects
Key Concepts of Digital Product and Service Management
Service Relationships
Define organisation, service provider, service consumer, and digital product vendor as key concepts of service relationships
Define basic, cooperative, and collaborative (partnership) service relationships as key concepts of service relationships
Define the service journey as a key concept of service relationships
Define sponsor, customer, and user roles as key concepts of service relationships
Define service quality and service level as key concepts of service relationships
Define Service Level Agreement (SLA) as a key concept of service relationships
Understand the role of service provider, service consumer, and digital product vendor in service relationships
Understand the difference between basic, cooperative, and collaborative (partnership) service relationships
Explain utility, warranty, user experience, and sustainability as key concepts of service relationships
ITIL Value System (ITIL VS)
Components of the ITIL Value System
Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
ITIL Value System and its purpose
Governance
ITIL Guiding Principles
Value Chain, Lifecycle Activities, and ITIL Management Practices
Value Streams: Mapping and Management
Continual Improvement
ITIL Continual Improvement Model
List the steps of the ITIL Continual Improvement Model
Understand the steps of the ITIL Continual Improvement Model
Describe Continual Improvement within the ITIL Value System and its role in the organisation
Four Dimensions of Product and Service Management and AI
ITIL and Other Frameworks Integration
ITIL and DevOps
ITIL and PRINCE2
Prerequisites
MUST hold a valid ITIL 4 Foundation Certification
Industry Association Recognition
Project Management Institute (PMI®)
Australian Institute of Project Management (AIPM®)
PeopleCert Exams
All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.
To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.
FREE E-BOOK: Drive Innovation with IT Service Management Training
Access our guide on ITSM to learn about what IT Service Management means, ITSM tools you can leverage, training and certifications you can pursue, and how to map out your career path in this specialisation.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
