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ITIL defines major incidents as incidents of highest impact, resulting in significant disruption to the business. This can mean different things to different organisations, but ultimately it depends on business goals and objectives and is defined by each organisation individually. They demand our urgent and focused attention not only when they occur but in planning activities well ahead of time.
This HDAA training day will help you to determine how to define and detect a major incident, look at the process flow of a major incident, explore ways of taking ownership, and the importance of communication while always working towards a speedy resolution.