This is a four-day, instructor-led course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
These skills include understanding:
Important Windows 11 features
How these features are used in an Active Directory
How to troubleshoot these features
This course is fully updated to Windows 11 23H2 and includes an overview of Windows Copilot.
After completing this course, learners should be able to:
Describe the processes involved in planning and using a troubleshooting methodology for Windows 11
Troubleshoot startup issues and operating system services on a Windows 11 PC
Perform system recovery
Resolve issues related to hardware devices and device drivers
Administer Windows 11 devices
Troubleshoot issues related to network connectivity
Configure Windows 11 devices by using Group Policy
Configure and troubleshoot user settings
Configure and troubleshoot resource access
Implement remote connectivity
Deploy and troubleshoot applications
Maintain Windows 11 devices
As part of Lumify Group, Lumify Work has skilled more people in Microsoft technologies than any other organisation in Australia and New Zealand. We have a campus in the Philippines, too. We offer the broadest range of instructor-led training courses, from end user to architect level. We are proud to be the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers in ANZ.
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organisations. These EDSTs focus on a broad range of technical issues for:
Windows 11
Devices
Cloud services
Apps
Networking
Hardware
The key responsibilities include resolving technical issues relating to:
Windows 11 installation, upgrade, and migration
Activation
Performance
User state
Device synchronisation
Other key responsibilities include:
Configuring and troubleshooting local and remote network access
Configuring and troubleshooting access to apps
Troubleshooting access to data and printers
Troubleshooting authentication, Endpoint security and policy
OS and data recovery
The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
In addition to their professional experience, students who attend this training should already have the following technical knowledge:
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or 11
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
