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Professional Cloud Service Manager

Length 3 days

Course overview

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Why study this course

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organisations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organisations optimally ensure measurable service delivery and management in cloud environments.

The Cloud Service Manager course enables participants to design and deliver cloud services. The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

The course materials include comprehensive reference materials that help participants continue the educational experience after the course.

Exams are not included with the Cloud Credential Courses at this time.

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What you’ll learn

At the end of this course participants will be able to:

Recall cloud service management terminology, definitions and concepts
Explain basic terminology related to cloud service management
Analyse an organisation’s strategic assets and capabilities to successfully design, deploy and run cloud services
Identify and explain important roles involved in cloud service management
Compare the relationship between cloud provider and cloud consumer
Differentiate between potential risks and benefits of adopting a cloud strategy
Produce an initial cloud adoption strategy
Illustrate the benefits and drive the adoption of cloud-based services within an organisation
Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services
Analyse the impact of demand and how to “right-size” cloud services at the design stage
Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace
Analyse effective demand management across cloud-based service models
Illustrate the benefits, risks and issues of DevOps within an IT organisation
Select appropriate structures for designing, deploying and running cloud-based services within traditional IT organisations
Outline the various pricing models for cloud services
Examine the challenges with purchasing cloud-based services
Diagram a hybrid IT cost model
Discover key governance requirements of cloud service provision
Model cloud service management principles into ICT operations and IT service management
Demonstrate how to link cloud value back to IT strategy
Name a number of popular and relevant IT frameworks and standards
Predict the complexities involved in designing, deploying and running cloud services
Compare and contrast cloud service management with traditional IT service management in the existing IT organisation

Cloud Credential Council at Lumify Work

The Cloud Credential Council (CCC) is a leading provider of vendor-neutral certification programs that empower IT and business professionals in their digital transformation journey. The CCC has been supporting the professional development of professionals since 2013, and has delivered certifications in over 75 countries across all types of industries and governmental agencies.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality Instructors and Content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world's leading vendors as preferred training partner.

Ahead of the Technology Curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This course will be of interest to:

IT Managers
CIOs
Service Managers (with or without an ITIL background)
Service Management Professionals
Cloud Strategy and Management Consultants
Service Architects
Technical Pre-Sales Consultants
IT Professionals

Course subjects

Module 1: Course Introduction

Module 2: Cloud Service Management Fundamentals

2.1 History of Cloud Computing
2.2 Basics of Cloud Service Management
2.3 Service Perspectives
2.4 Relationship with IT Service Management (ITSM)
2.5 Cloud Service and Support Models

Module 3: Cloud Service Management Roles

3.1 Cloud Management Roles
3.2 Service Management Roles
3.3 Organisational Roles

Module 4: Cloud Service Strategy

4.1 Cloud Strategy Fundamentals
4.2 Key Drivers for Adoption
4.3 Risk Management Overview

Module 5: Cloud Service Design, Deployment, and Migration

5.1 Basics of Cloud Service Design
5.2 Dealing with Legacy Systems, Services and Applications
5.3 Benchmarking of Cloud Services
5.4 Cloud Service Capacity Planning
5.5 Cloud Service Deployment and Migration
5.6 Cloud Marketplace

Module 6: Cloud Service Management

6.1 Cloud Service Management Perspective
6.2 Cloud Service Level Management and Service Assurance
6.3 DevOps in a Hybrid IT and Cloud Computing Environment
6.4 Managing Cloud Service Configurations
6.5 Change Management for Cloud Computing Environments
6.6 Reacting to Demand for Cloud Services

Module 7: Cloud Service Economics

7.1 Pricing Models for Cloud Services
7.2 Procurement of Cloud Based Services
7.3 Cloud Service Charging
7.4 Cloud Cost Models

Module 8: Cloud Service Governance

8.1 Basic Governance Definitions
8.2 Cloud Governance Framework
8.3 Cloud Governance Considerations

Module 9: Showing the Value of Cloud Services

9.1 Understanding the Value of Cloud Services
9.2 Linking the Value of Cloud Services to Strategy
9.3 Measuring the Value of Cloud Services

Module 10: Popular Service Management Frameworks

10.1 Best-Practice Frameworks
10.2 ISO Standards
10.3 Governance Frameworks
10.4 Cloud Standards

Module 11: Exam Preparation Guide

Mock Exam

Prerequisites

There are no formal prerequisites, however it is recommended that participants are conversant with cloud concepts and vocabulary, and have achieved the Cloud Technology Associate certification (or its equivalent) from the Cloud Credential Council. Participants further benefit from a strong background in IT service management; who have one or more ITIL certifications or practical experience in applying ITIL and IT service management best practices.

Downloads

Cloud Computing – Flight Plan

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.