This course will provide you with the skills you need to handle phone calls professionally.
Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills, and much more with our Professional Telephone Skills course. This course was developed to help your staff conduct better, business-related phone conversations and provide excellent service and support via the telephone.
You'll learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call, and much more.
This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.
Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!