ITIL® 4 Practice Manager: Plan, Implement and Control (PIC)

Length 3 days
Price NZD 2500 exc GST
Inclusions Exam voucher

Course overview

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Why study this course

This three-day training course in ITIL® 4 Plan, Implement and Control (PIC) is focused on the five practices that support effective planning, deployment, and management of services and assets, and is structured and aligned around the ITIL framework. It is designed to equip professionals with the necessary skills and knowledge to manage change within an organisation and minimise disruption by applying concepts, techniques, and strategies to the change management process. These practices ensure alignment with business objectives, minimise risk, and maximise value of assets through lifecycle management.

The ITIL 4 PIC course is part of the ITIL 4 Practice Manager (PM) designation, which encompasses a set of practice-based modules designed for performing specific work or accomplishing an objective. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.

Included with this course are digital copies of the five official guidance publications:

ITIL 4 Change Enablement Practice
ITIL 4 Release Management Practice
ITIL 4 Service Configuration Management Practice
ITIL 4 Deployment Management Practice
ITIL 4 IT Asset Management Practice

Examination
This course pricing includes a voucher for the ITIL 4 Plan, Implement and Control (PIC) Exam, which is an online proctored exam through PeopleCert. It is a 90-minute closed book exam consisting of 60 multiple choice questions, with a pass mark of 65% (39/60). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.

After passing the exam, each student’s certificate will be made available to them via PeopleCert.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam. It is also recommended to use the five official guidance publications for study and exam preparation but note they are not permitted to be used in the exam.

Aligns to certification

ITIL Practice Manager (ITIL PM) Certification

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What you’ll learn

This course enables professionals to:

Define the key concepts, principles, value, and challenges of the five management practices that comprise PIC
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
Integrate the practices in the organisation’s value streams, leading to improved efficiency
Understand the interfaces and synergies across the five practices
Apply metrics and practice success factors to improve performance
Measure, assess, and develop the capability of the practices by using the ITIL Maturity Model

ITIL at Lumify Work

Lumify Work is an Accredited Training Organization with Gold status for PeopleCert courses and certifications including ITIL. We are also a member of the IT Service Management Forum (itSMF) and most of our ITIL instructors have an Expert Level of ITIL Certification in addition to practical real-world implementation and consulting experience in ITIL.

View all ITIL courses

Who is the course for?

This course is intended for professionals who want to validate their skills and knowledge in the specific practice area(s) or are aiming to establish good cross-practice collaboration and effective service value streams.

Course subjects

1. Introduction to the PIC practices

2. Change Enablement (CE)

Key concepts of the practice
- Change
- Change model
- Standard change
- Emergency change
- Change authority
The processes of the practice
The roles and competences of the practice
- Change manager/coordinator
- Change authority
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
Recommendations for the practice success

3. Release Management (RM)

Key concepts of the practice
- Release
- CI/CD and release management
- Release model
- Push/pull conditions
The processes of the practice
The roles and competences of the practice
- Release manager
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
Recommendations for the practice success

4. Service Configuration Management (SCM)

Key concepts of the practice
- Configuration item (CI)
- Service configuration model
- (CI) lifecycle model
- Configuration management system
- Configuration management database
- Baseline configuration
- Configuration verification
- Configuration inventory
- Configuration audit
The processes of the practice
The roles and competences of the practice
- Configuration manager
- Configuration coordinator
- Configuration librarian
- Resource owner/custodian
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
Recommendations for the practice success

5. Deployment Management (DM)

Key concepts of the practice
- Environment
- Continuous integration
- Continuous delivery
- Continuous deployment
The processes of the practice
The roles and competences of the practice
- Deployment manager
- Deployment practitioner
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
Recommendations for the practice success

6. IT Asset Management (ITAM)

Key concepts of the practice
- IT asset types
- IT asset register
- IT asset lifecycle
- IT asset lifecycle models
- Verification
- Inventory
- Discovery
- IT asset audit
The processes of the practice
The roles and competences of the practice
- IT asset manager
- IT asset custodian
- IT asset analyst
- IT asset register administrator
- Licence manager
- IT asset owner
- IT asset consumer
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
Recommendations for the practice success

7. Plan, Implement and Control

The processes and value streams of the PIC practices
How information and technology support and enable the practices
Recommendations for the PIC practices success

Prerequisites

To attend this course you must have achieved a pass in the ITIL 4 Foundation exam. Proof will need to be provided at the time of booking.

Note that to attain ITIL 4 Practice Manager designation, you will also need to hold the ITIL 4 Specialist: Create Deliver and Support certification.

Industry Association Recognition

Project Management Institute (PMI®)

Contact hours: 21 hours
Professional Development Units (PDUs): 21 PDUs

Australian Institute of Project Management (AIPM®)

Continual Professional Development (CPD) points: 10 points

Downloads

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

Lumify Work cannot sell PeopleCert courses (AgileSHIFT®, ITIL®, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam as per requirement from PeopleCert.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.