ITIL Practice Manager (ITIL PM) Certification

ITIL® 4 has been designed to help organisations meet the increasing demand from the current complex digital environment. It is backwards compatible with ITIL v3 and streamlined to provide better progression beyond Foundation level.

The ITIL® Practice Manager (ITIL PM) is one of three intermediate designations in the ITIL 4 certification scheme.

ITIL PM is comprised of 34 Management Practices, with some available as part of a Specialist track of five practices.

Overview

ITIL Practice Manager (ITIL PM) is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. Individuals can demonstrate their understanding and application of the concepts covered in the ITIL Management Practices at both strategic and operational levels, maximising value from these practices.

ITIL PM consists of practice-based modules which can be bundled, mixed, and matched. There are 34 ITIL management practices in total, representing some of the most practical resources of the framework.

ITIL PM contains three Specialist tracks, each consisting of a set of five individual practices:

Prerequisite: Successful completion of ITIL 4 Foundation certification.

To be awarded ITIL Practice Manager designation you must complete any combination of five practices and also hold ITIL 4 Specialist: Create, Deliver and Support certification.

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Courses

ITIL® 4 Practice Manager: Monitor, Support and Fulfil (MSF)

NZD 2500 exc GST

ITIL® 4 Practice Manager: Plan, Implement and Control (PIC)

NZD 2500 exc GST

ITIL® 4 Practice Manager: Collaborate, Assure and Improve (CAI)

NZD 2500 exc GST

ITIL 4 Certification Scheme Diagram

ITIL 4 Certification Scheme diagram (2023)

Click here to open a larger version of the above diagram.

Release Timeframes

ITIL Practice Manager (PM) – the third set of practices, Collaborate, Assure and Improve, will be released in autumn (northern hemisphere) 2023

FAQs

We have compiled some answers to Frequently Asked Questions here.

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

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