The entry point into ITIL certification for all students is ITIL 4 Foundation.

Students who are new to ITIL should sit the three-day ITIL 4 Foundation course, while students with at least 2-3 years of practical working experience in IT and Service Management may opt for Lumify Work's two-day ITIL 4 Foundation - Fast Track course.

ITIL 4 Certifications and Designations

The ITIL 4 Certification Scheme comprises three separate intermediate designations which may be pursued after passing ITIL 4 Foundation, and ultimately the ITIL Master designation.

ITIL 4 Certification Scheme diagram (2023)

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To obtain the ITIL Managing Professional (ITIL MP) or ITIL Strategic Leader (ITIL SL) designation, the candidate must complete all modules in the designation, with Direct, Plan and Improve (DPI) being common to both.

To obtain the ITIL Practice Manager (ITIL PM) designation, the candidate must complete any 5 of the practice-based certifications and also hold Create, Deliver and Support (CDS) certification.

If all three designations are successfully attained, the candidate will be eligible to become an ITIL Master.

ITIL 4 Benefits for Professionals and Organisations

Benefits for Professionals

  • Stay up-to-date with the most advanced ITSM framework, including key aspects of asset management, service configuration management, and incident management

  • Work across multiple methodologies and frameworks

  • Use effective and timely communication to influence stakeholders at all levels

  • Boost your CV with an internationally recognised professional certification. Demonstrate a clear understanding of how to create and deliver services for the modern digital world, progressing from foundational knowledge to advanced expertise, such as achieving the ITIL Strategic Leader designation.

  • Upgrade your salary and improve your career prospects

Benefits for Organisations

  • Meet increasing customer and user demands

  • Increase speed to market and effectively measure service performance to gain efficiencies across the organisation, with a focus on optimising business relationship management processes

  • Mitigate risk and eliminate wasteful work

  • Align governance and business objectives, break down silos, and effectively cascade goals across teams, emphasising the importance of cohesive service management practices

  • Improve employee satisfaction and attract top talent by utilising a best practice framework


What is an ITIL certification course?
ITIL is the pre-eminent framework for managing IT service delivery globally. ITIL is a service lifecycle model that prescribes processes during the design, development, delivery, and support of IT services. Businesses that adopt the ITIL framework ensure their services are delivered to a high standard.

An ITIL certification training course is a qualification in the field of IT service management. ITIL Foundation is the entry-level certification, followed by one or more intermediate designations (Practice Manager, Managing Professional, Strategic Leader), and culminating in ITIL Master. These certifications and designations guide professionals through the intricacies of the IT service value chain, emphasising the importance of the ITIL service value system.

How do I get ITIL certified?
You can become ITIL certified by taking ITIL training courses from accredited training organisations like Lumify Work then sitting and passing the relevant exams. All of our accredited ITIL courses, from Foundation and beyond, include an exam voucher.

How long does ITIL certification take?
The time it takes to gain certifications vary on the level and designation. Intermediate designations include several courses. How long it takes to get certified also depends on one's time commitment and preparedness for the ITIL exam.

For example, the ITIL Foundation course takes place with an instructor over three days. At the end of the course, you can sit the exam immediately or take a few weeks to review and then sit the one-hour exam.

You can learn more in our blog post, What is the fastest way to earn your ITIL certification?.

Are ITIL courses right for you?
ITIL courses, including the ITIL Foundation course, are a set of best practices and principles; the framework is based on organisational cultural shifts and embracing change, and it offers guidance on how to integrate emerging technologies like cloud services into the IT service value system.

If you’re someone who wants to further your career in IT service management and ensure you’re always delivering outputs efficiently and effectively, then ITIL is for you.

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (AgileSHIFT®, ITIL®, Lean Six Sigma, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.