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Active Listening - Online ILT

  • Length 3 hours
  • Price  $495 inc GST
Course overview
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Why study this course

This fun and interactive Active Listening Skills course will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

You'll learn crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard, and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques. After learning and implementing these techniques you will become a more effective communicator in all situations.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course participants will be able to:

  • Engage more effectively through actively listening

  • Understand the difference between ‘hearing’ and ‘listening’

  • Use techniques to listen actively

  • Increase their awareness of communication behaviours

  • Understand how emotions effect their ability to listen

  • Paraphrase and restate for clarification

  • Manage and encourage constructive collaboration

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Getting Started

  • Pre-Assignment Review

  • Workshop Objectives

  • Action Plans

Lesson 2: How Well Do You Actively Listen?

  • Group Activity

Lesson 3: What Affects Listening?

  • What Affects Listening?

  • Things That Prevent Us From Listening

  • Listen – Really Listen – Using Minimal Encouragers

  • Why Use Minimal Encouragers?

Lesson 4: Determine Your Communication Behaviours

  • REACH and Communication Styles

  • Step 1: Increase your awareness and adaptability

  • Step 2: Adapt your approach

Lesson 5: Verbal Communication Skills

  • Listening and Hearing; They Aren’t The Same Thing

  • Focused Listening

  • Asking Questions

  • Open Questions

  • Closed Questions

  • Clarifying Questions

  • Body Language

Lesson 6: High Emotion - Low Intelligence

  • How to Accurately Perceive Emotions

  • Use Emotions to Facilitate Thinking

  • Manage Emotions

Lesson 7: Tips and Tricks to Manage a Brainstorming Environment

  • Tips and Tricks

Lesson 8: Wrapping Up

  • Words from the Wise

  • Action Plans




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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