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Conflict Resolution (PDCR)

  • Length 1 day
  • Price  $770 inc GST
Course overview
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Why study this course

Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers, or has a supervisory role.

This course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

  • Gain a thorough understanding of the sources, causes and types of conflict

  • Master all six phases of the conflict resolution process

  • Understand the five main approaches to conflict resolution

  • Learn to apply conflict resolution approaches

  • Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates

  • Develop communication tools such as agreement frames and open questions

  • Learn practical anger and stress management techniques

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Conflict - Is It All Bad?

  • What Do We Mean by Conflict?

  • The Basis of Conflict

Lesson 2: Understanding Your Response to Conflict

  • The Learning Dimension Profile

  • The Thomas-Kilmann Conflict Mode Instrument (TKI)

Lesson 3: What Makes Up Conflict?

  • From Wince to Scream

  • Filters

  • Emotions and Conflict

Lesson 4: How Managers Can Add to Conflict

  • Micromanagement

  • Poor Understanding

  • Vague Expectations

  • Setting Poor Standards

Lesson 5: Resolving Conflict Between Others

  • Planning and Setting up a Meeting

  • Running a Mediation Meeting

  • Negotiating a Solution

  • Developing an Agreement

Lesson 6: When Conflict Involves You

  • Conflict Mapping

  • Having a Balanced View

  • Overcoming Resistance to Meet

  • During the Meeting

Lesson 7: Implementing Agreements

  • Paying Attention

  • Follow-up Meetings

Lesson 8: Reflections

  • Create an Action Plan




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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