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Creative Problem Solving (PDCPS)

  • Length 1 day
  • Price  $770 inc GST
Course overview
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Why study this course

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small, in any organisation. This Creative Problem Solving course will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Creativity can be learned and fostered as a professional skill, and can provide individual inspiration as well as being a useful team building tool.

This course will provide participants with a complete and practical understanding of the steps involved to analyse, discover, and solve problems in the workplace. Learn to use the many tools and techniques that resolve problems smoothly, quickly, and efficiently. Along with the resolution, we'll also concentrate on the identification and removal of the root cause of a problem.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

  • Understand the complete process of creatively solving a problem

  • Ask key questions when gathering information about a problem

  • Utilise tools to effectively determine what 'the problem is'

  • Write concrete problem statements

  • Discover idea-generating tools like affinity diagrams, word chaining, the box method, the "looking through a different lens", and the blink method

  • Evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting

  • Perform a final problem analysis and then select a solution

  • Understand the whys and hows of refining and re-refining a solution shortlist

  • Identify the tasks and resources necessary to implement a solution

  • Understand how to evaluate and adapt solutions to reality

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Getting Started

  • Workshop Objectives

Lesson 2: The Problem Solving Method

  • Introduction to Six-Step Process

  • Problem Definition

  • Information Gathering

  • Generating Possible Solutions

  • Analysing the Solutions

  • Selecting the Best Solution(s)

  • Planning the Next Course of Action

Lesson 3: Information Gathering

  • Understanding Types of Information

  • Identifying Key Questions

  • Developing Criteria

Lesson 4: Problem Definition

  • Identifying the Problem

  • Determining the Scope

  • Writing the Problem Statement

Lesson 5: Brainstorming Basics

  • Creating a Creative Space

  • Setting the Ground Rules

  • Generating Ideas

Lesson 6: Generating Solutions

  • Logistical Solutions

  • Using Affinity Diagrams

  • Word Chaining

Lesson 7: Generating Solutions (continued)

  • Using the Box Method

  • Using the "Looking Through a Different Lens" Method

  • Using the Blink Method

Lesson 8: Evaluating Solutions

  • Developing Criteria

  • Using Cost/Benefit Analysis

  • Group Voting

Lesson 9: Selecting a Solution

  • Doing a Final Analysis

  • Facts versus Intuition

  • Refining and Re-Refining the Shortlist

Lesson 10: Planning Your Next Steps

  • Identifying Tasks

  • Identifying Resources

  • Evaluating and Adapting

Lesson 11: Recording Lessons Learned

  • Planning the Follow-up Meetings

  • Celebrating Successes

  • Identifying Improvements

Lesson 12: Wrapping Up

  • Words from the Wise

  • Parking Lot

  • Action Plans and Evaluations




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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