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Customer Service Training - Online ILT

  • Length 3 hours
  • Price  $495 inc GST
Course overview
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Why study this course

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans?

In order to create higher levels of customer satisfaction, you need to go beyond simply delivering "good" customer service, to develop strong relationships with your customers, proactively anticipate your customers' needs, and exceeding their expectations every single time.

In order to achieve this, it is important to ask yourself some questions:

  • Do you or your staff have the right skill sets to deliver exceptional customer service?

  • Currently how do you improve your customer service skills and approaches?

  • Do you strive to continuously improve your customer service?

  • Do you listen to your customers and their needs?

  • Do you currently listen effectively to uncover the customer’s true needs?

  • Are internal customers understood and prioritised?

In this fun and practical course you'll learn to recognise how your attitude impacts on your interactions, apply techniques to generate repeat business, develop top-level phone skills, and learn how to deal with difficult customers.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

  • Understand customer diversity

  • Explore the principles of great service

  • Apply critical communication skills

  • Learn lessons from your most difficult customers

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This Customer Service Training course is for professionals who want to make a significant contribution to their company’s image or bottom line, and make their own lives easier by consistently providing exceptional customer service.

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Customer Diversity

  • Cultural Diversity and the Global Customer

  • Generational Differences

Lesson 2: We Choose to Serve

  • Customer Empathy

  • Principles of Great Service

Lesson 3: Communication - the Key to Great Service

  • Listening

  • Writing

  • Personal Style




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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