Dealing with Difficult People in the Workplace - Online ILT

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefitting from confrontation because you can now manage difficult people and situations with ease. After attending this life-changing course you’ll be empowered to better manage difficult people and situations.

You'll learn how to discover the root causes of conflict, how certain behaviours impact others, and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff, or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution, and prevent further issues going forward. You'll also have an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!