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Email Etiquette (PDEE)

  • Length 1 day
  • Price  $770 inc GST
Course overview
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Why study this course

In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

An international workplace survey found that 83% of us use email, the internet, or both while at work; and most people are convinced it makes them more productive. However the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaints. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without having a clear purpose.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the internet.

This course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates, and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, students will be able to:

  • Develop a heightened awareness of the potential perils of digital communication

  • Master effective email structures to achieve clarity and successful communication

  • Learn to write for the reader, starting with effective subject lines

  • Make the most of 'email estate'

  • Carefully consider the email recipients

  • Learn to work within principles or 'rules of thumb' to ensure professional, clear, and effective emails

  • Perfect grammar because it matters

  • Format messages for readability

  • Learn to write professionally and brand Broadcast emails

  • Learn to avoid senders regret by proof reading

  • Understand 'netiquette'

  • Master the inbox using some core principles and email functions

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1 - Introduction

  • Evaluate your Email usage

  • Workshop Objectives

Lesson 2 - Introduction to Email Etiquette

  • Email is Never Secure

  • Big Brother May be Reading Your Email

  • Productivity is Lost Due to Cyber-Slackers

  • Email Misuse and Abuse May Get You Fired

  • Email Can be Embarrassing

  • Email Abuse Impacts Revenues and Reputations

  • Email is Easily Misinterpreted

Lesson 3 - Create Structure for Success

  • Forward-To-CC-BCC

  • Urgent

  • ! High Importance vs Low Importance

  • Subject

  • Salutation

  • Introduction – Body – Conclusion

  • Signature

  • Draft

  • Time Delays

Lesson 4 - Rules of Thumb

  • Effective Subject lines: Tell Me What You Want

  • One Page View Only

  • Average 15 Words per Sentence

  • Avoid Extra Words

  • 2 – 3 Lines per Paragraph

Lesson 5 - Grammar Perfect

  • Using Spell Checker

  • Check for Simple Sentences

  • Use the Active Voice

  • Use of Punctuation

  • Use of Emoticons

  • Use of Text Talk

Lesson 6 - Formatting your Email Message

  • Email Style

  • Writing the Email

  • Selecting your Format Settings

  • Choose the Right Font

  • Select Appropriate Colours

  • Enhancing Readability

  • Avoid All Upper – or Lowercase Letters

  • Arranging Text into Vertical Lists

  • Sending Attachments with Care

Lesson 7 - Broadcast Emails

  • Branding

  • Importance of Branding and Consistent Subject Headings

Lesson 8 - Proofreading Does Pay

  • A Proofreading Primer

  • How Peer Review Can Help

Lesson 9 - Polishing Your Cyber Manners

  • Watch your Cyber Language

  • Avoiding Sexist Language

  • Set the Right Tone

  • Dodging Conversational Pitfalls

  • Extinguishing Flames

Lesson 10 - Netiquette Guidelines

  • Reviewing Netiquette Guidelines

  • Netiquette Guidelines for Managers

Lesson 11 - Managing Email Overload

  • Controlling Your Inbox Clutter

Lesson 12 - Examples

  • The Good

  • The Bad

  • The Ugly




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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