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Giving Constructive Feedback - Online ILT

  • Length 3 hours
  • Price  $495 inc GST
Course overview
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Why study this course

This online course helps develop essential skills in delivering constructive feedback that positively impacts an individual and the organisation.

Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques. Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity, and increase loyalty to the organisation.

You'll gain valuable knowledge and skill development which will allow you to give feedback that boosts the performance and attitude of your employees.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

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What you’ll learn

After completing this course participants will be able to:

  • Explain why feedback is essential

  • Use non-verbal messages

  • Interpret the speech and actions of people

  • Apply a framework for providing formal or informal feedback

  • Use descriptive language in delivering feedback

  • Describe six characteristics of effective feedback

  • Probe effectively

  • Stay neutral and rational

  • Be descriptive for easy understanding

  • Listen, accept and change

  • Provide feedback in real situations

  • Understand feedback definitions and terminology

  • Speak clearly

  • Use communication strategies

  • Understand the characteristics of effective feedback

  • Receive feedback graciously

  • Test the waters through role-playing

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Speaking Clearly

  • Being Descriptive

  • Staying Neutral

Lesson 2: Communication Strategies

  • Basic Skills

  • Probing

  • Non-Verbal Messages

  • Interpretation Exercise

Lesson 3: Characteristics of Effective Feedback

  • Six Characteristics

  • Formal Feedback Framework

  • Informal Feedback Framework

  • State Your Case

Lesson 4: Testing the Waters

  • Scenario One

  • Scenario Two

  • Scenario Three




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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