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Giving Constructive Feedback - Online ILT

  • Length 3 hours
Course overview
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Why study this course

This online course helps develop essential skills in delivering constructive feedback that positively impacts an individual and the organisation.

Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques. Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity, and increase loyalty to the organisation.

You'll gain valuable knowledge and skill development which will allow you to give feedback that boosts the performance and attitude of your employees.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.


What you’ll learn

After completing this course participants will be able to:

  • Explain why feedback is essential

  • Use non-verbal messages

  • Interpret the speech and actions of people

  • Apply a framework for providing formal or informal feedback

  • Use descriptive language in delivering feedback

  • Describe six characteristics of effective feedback

  • Probe effectively

  • Stay neutral and rational

  • Be descriptive for easy understanding

  • Listen, accept and change

  • Provide feedback in real situations

  • Understand feedback definitions and terminology

  • Speak clearly

  • Use communication strategies

  • Understand the characteristics of effective feedback

  • Receive feedback graciously

  • Test the waters through role-playing


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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.


Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality Instructors and Content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world's leading vendors as preferred training partner.

Ahead of the Technology Curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.


Course subjects

Lesson 1: Speaking Clearly

  • Being Descriptive

  • Staying Neutral

Lesson 2: Communication Strategies

  • Basic Skills

  • Probing

  • Non-Verbal Messages

  • Interpretation Exercise

Lesson 3: Characteristics of Effective Feedback

  • Six Characteristics

  • Formal Feedback Framework

  • Informal Feedback Framework

  • State Your Case

Lesson 4: Testing the Waters

  • Scenario One

  • Scenario Two

  • Scenario Three


Prerequisites

None


THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.

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Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality Instructors and Content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world's leading vendors as preferred training partner.

Ahead of the Technology Curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.


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