Managers, team members, owners, and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.
Understanding, empathy, and emotional intelligence skills development are necessary qualities that help you control difficult conversations before, during, and after they occur, so that you can achieve the desired outcome. Participants will be taught how to develop an understanding of where, when, why, and how to conduct difficult conversations. Giving critical feedback or dealing with highly emotional staff can be a challenge, so this course is designed to help you gain not only the skills, but the confidence to manage them appropriately.
This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success. These are necessary skills in the management of human resources, handling of irate customers, and team management.
This course is delivered in partnership with PD Training.