What you’ll learn
After completing this course, students will be able to:
Configure and operate intelligent contact centers with Microsoft
Deploy contact centers with AI, Copilot, CCaaS integration
Understand channels, users, and security for scalable engagement
Configure channels, security, routing, and AI‑assisted capabilities
Design contact centers across voice and digital channels
Small and Medium Business at Lumify Work
As the leading provider of information and communications technology training in Australasia, we designed and put together training programs to help small businesses keep pace with the technological changes that drive business transformation.
Who is the course for?
This course is intended for implementation professionals who are responsible for designing, configuring, and deploying contact center solutions and want to deepen their skills at the intermediate level.
Course subjects
This information will be released soon.
Prerequisites
Before attending this course, students should already have a basic understanding of contact center concepts.
Australian Government Training Grants for Small Business
Deduct up to 20% of your training cost if your business has an annual turnover of less than $50 million.
FREE E-BOOK: Empowering SMBs to Succeed with Digital Skills
There is a major digital skills shortage in the Australian workforce. This free e-book provides insights on available small business grants and training that you can access for you and your team.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
