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Microsoft MB-910T00 - Microsoft Dynamics 365 Fundamentals (CRM)

  • Length 1 day
  • Price  $990 inc GST
Course overview
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Why study this course

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

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What you’ll learn

After completing this course, students will be able to:

  • Describe Microsoft Dynamics 365 Customer Insights

  • Describe Dynamics 365 Sales

  • Describe Dynamics 365 Customer Service

  • Describe Dynamics 365 Field Service

  • Explore the core capabilities of customer engagement apps in Dynamics
    365


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Microsoft Dynamics 365 at Lumify Work

Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.


Who is the course for?

The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarise themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

This audience wants to explore how customer engagement apps (CRM) for Dynamics 365 can be used to:

  • Unify profiles and tailor targeted customer journeys by using Dynamics 365 Customer Insights apps.

  • Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.

  • Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.

  • Schedule and complete work orders by using Dynamics 365 Field Service.

  • Evaluate how Copilot can assist with each of these. People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the customer relationship capabilities of Dynamics 365.


Course subjects

Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps

  • Describe the foundations of Dynamics 365 customer engagement apps

  • Describe shared activities and integration options in Dynamics 365 customer engagement apps

Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

  • Explore Dynamics 365 Customer Insights - Journeys

  • Describe Dynamics 365 Customer Insights - Data

Explore the fundamentals of Microsoft Dynamics 365 Sales

  • Explore Dynamics 365 Sales

  • Describe Dynamics 365 Sales capabilities and related apps

Explore the fundamentals of Microsoft Dynamics 365 Customer Service

  • Explore Dynamics 365 Customer Service

  • Describe Dynamics 365 Customer Service capabilities and related apps

Explore the fundamentals of Microsoft Dynamics 365 Field Service

  • Explore Dynamics 365 Field Service

  • Describe Dynamics 365 Field Service scheduling capabilities and related apps


Prerequisites

None. An understanding of cloud computing is helpful but isn't necessary.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


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