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Microsoft MB-910T00 - Microsoft Dynamics 365 Fundamentals (CRM)

  • Length 1 day
  • Version A
Course overview
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Why study this course

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

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What you’ll learn

After completing this course, students will be able to:

  • Describe Microsoft Dynamics 365 Customer Insights - Journeys

  • Describe Dynamics 365 Sales

  • Describe Dynamics 365 Customer Service

  • Describe Dynamics 365 Field Service

  • Explore the core capabilities of customer engagement apps in Dynamics
    365


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Microsoft Dynamics 365 at Lumify Work

Lumify Work is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia's and New Zealand’s first and largest Microsoft Gold Learning Solutions Partner. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.


Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality Instructors and Content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world's leading vendors as preferred training partner.

Ahead of the Technology Curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarise themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

This audience wants to explore the features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.

People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the marketing, sales, customer service, and field service capabilities of Dynamics 365.


Course subjects

  • Describe the foundations of Dynamics 365 customer engagement apps

  • Describe shared activities and integration options in Dynamics 365 customer engagement apps

  • Explore Dynamics 365 Customer Insights - Journeys

  • Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice

  • Explore Dynamics 365 Sales

  • Describe Dynamics 365 Sales capabilities and related apps

  • Explore Dynamics 365 Customer Service

  • Describe Dynamics 365 Customer Service capabilities and related apps

  • Explore Dynamics 365 Field Service

  • Describe Dynamics 365 Field Service scheduling capabilities and related apps


Prerequisites

None. An understanding of cloud computing is helpful but isn't necessary.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.

Select and book a course

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Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality Instructors and Content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world's leading vendors as preferred training partner.

Ahead of the Technology Curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.


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