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Microsoft MB-910T00 - Microsoft Dynamics 365 Fundamentals (CRM)

Length 1 day
Price $990 inc GST

Course overview

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Why study this course

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course is a lecture with interactive walkthroughs of key Microsoft Dynamics 365 CRM functionalities.

Aligns to certification

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

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What you’ll learn

After completing this course, students will be able to:

Describe Microsoft Dynamics 365 Customer Insights
Describe Dynamics 365 Sales
Describe Dynamics 365 Customer Service
Describe Dynamics 365 Field Service
Explore the core capabilities of customer engagement apps in Dynamics 365

Microsoft Dynamics 365 at Lumify Work

Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.

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Who is the course for?

The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarise themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

This audience wants to explore how customer engagement apps (CRM) for Dynamics 365 can be used to:

Unify profiles and tailor targeted customer journeys by using Dynamics 365 Customer Insights apps.
Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.
Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.
Schedule and complete work orders by using Dynamics 365 Field Service.
Evaluate how Copilot can assist with each of these. People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the customer relationship capabilities of Dynamics 365.

Course subjects

Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps

Describe the foundations of Dynamics 365 customer engagement apps
Describe shared activities and integration options in Dynamics 365 customer engagement apps

Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

Explore Dynamics 365 Customer Insights - Journeys
Describe Dynamics 365 Customer Insights - Data

Explore the fundamentals of Microsoft Dynamics 365 Sales

Explore Dynamics 365 Sales
Describe Dynamics 365 Sales capabilities and related apps

Explore the fundamentals of Microsoft Dynamics 365 Customer Service

Explore Dynamics 365 Customer Service
Describe Dynamics 365 Customer Service capabilities and related apps

Explore the fundamentals of Microsoft Dynamics 365 Field Service

Explore Dynamics 365 Field Service
Describe Dynamics 365 Field Service scheduling capabilities and related apps

Prerequisites

None. An understanding of cloud computing is helpful but isn't necessary.

Microsoft - Training Solutions Partner - Microsoft Certified Trainers - MCT Superstars Award FY24

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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Offers

Accelerate Copilot adoption with up to 50% off training

The promise of AI and Microsoft 365 Copilot in particular is clear. Microsoft research demonstrates that Copilot adoption results in: Significant time savings across departments Improved efficiency in document creation and communication Enhanced employee satisfaction and reduced repetitive tasks Copilot boosts creativity and makes data-driven insights more accessible than ever before. But how can businesses realise these benefits at scale? As the 2024 Work Trend Annual Report noted: “We’ve come to the hard part of any tech disruption: moving past experimentation to business transformation. Just as we saw with the advent of the internet or the PC, business transformation comes with broad adoption.” Training drives effective AI adoption Key findings of a recent Australian Government trial of Microsoft 365 Copilot highlight the importance of AI skilling: Capability challenges were a key barrier to adoption; participants needed both tailored training that provided agency-specific use cases and general generative AI training in prompt engineering. 75% of participants who received three or more forms of training were confident in their ability to use Copilot -- 28 points higher than those who received just one form of training. Training enhanced confidence in Copilot use and was most effective when tailored to an agency’s specific context. Identifying specific use cases for Copilot could lead to greater use of Copilot. Lumify is here to help Setting up a Copilot trial? Rolling out this incredible technology across your business or within a specific team? Talk to us! We can design a tailored training plan for you. Unlock the offer code by 30 September 2025 and access these limited-time discounts: 50% off private, customised training for 10 or more students 25% off seats on our publicly scheduled training courses Terms and Conditions Offers valid only on Microsoft Authorised courses booked by 30 September 2025 and delivered by 31 December 2025. To redeem, the customer must unlock the code on the offer page and mention this to their Lumify Work Account Manager or a customer service representative during booking. Not applicable in conjunction with any other Lumify Work special offers or packages. All other standard Lumify Work Terms and Conditions apply. Lumify Work reserves the right to modify or terminate this promotion at any time.

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