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Microsoft Teams for End Users

  • Length 1 day
  • Price  $456.50 inc GST
Course overview
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Why study this course

This one-day course is intended to help all users get started with Teams, use messages and channels, communicate in different ways, and customise Teams settings. By the end of this course, users should be comfortable using the Teams app in their day-to-day workflow. 

Why take Microsoft Teams end user training?

  1. Better productivity: By understanding the full range of features that Teams offers, end users can work more efficiently and get more done in less time.

  2. Improved collaboration: Teams enables team members to collaborate in real-time, share documents, and communicate efficiently. Introductory Microsoft teams training can help team members maximise these collaboration features.

  3. Enhanced communication: Teams provides a variety of communication channels, including chat, video conferencing, and voice calling. End user training can help team members communicate more effectively, regardless of location.

  4. Increased security: Teams includes several security features, such as two-factor authentication, data encryption, and compliance with industry standards. Training on Microsoft Teams can help staff understand how to use these features to keep their data secure.

  5. Reduced errors: Teams has various tools to help prevent errors, such as automatic spellcheck and grammar check. Training enables staff to make the most of these tools, reducing the likelihood of mistakes.

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What you’ll learn

At the completion of this course you should be able to:

  • Create and customise a Team

  • Create and customise Channels

  • Manage Team members

  • Communicate with Team members

  • Manage meetings

  • Make and receive calls

  • Use chat

  • Manage files

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Microsoft Apps at Lumify Work

Lumify Work is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia's and New Zealand’s first and largest Microsoft Gold Learning Solutions Partner. Join more than 5,000 students who attend our quality Microsoft courses every year.

Who is the course for?

This introductory Microsoft Teams training course is designed for users new to Microsoft Teams. Microsoft Teams training is available online, at your organisation's site, or at one of our campuses in Perth, Brisbane, Sydney, Canberra, Melbourne, and Adelaide.

Course subjects

Module 1: Getting Started with Teams

TOPIC A: Getting Started

  • What is Microsoft Teams?

  • Launching Microsoft Teams

  • The Microsoft Teams Interface

    • The Teams Area

  • Creating a New Team

    • Choosing a Template

  • Adding Members to Your Team

  • Using the Microsoft Teams Desktop App

TOPIC B: Using Channels

  • About Channels

  • Viewing Channels

  • Creating a Channel

  • Private Channels

  • Pinning a Channel

  • Renaming a Channel

TOPIC C: Getting Help with Microsoft Teams

  • Using the Help Center

  • Viewing Keyboard Shortcuts

  • Viewing your activity

    • Activity Feed

  • Shortcuts and Search

Module 2: Communicating in Channels

TOPIC A: Posting Channel Messages

  • Channel Messages

  • Posting a Channel Message

  • Expanding the Compose Box

  • Editing a Channel Message

  • Replying to a Channel Message

  • Adding Files to a Channel Message

  • Deleting a Channel Message

TOPIC B: Managing Channel Messages

  • Identifying New Channel Messages

  • Marking Channel Messages as Read and Unread

  • Reactions/graphical responses

  • Saving a Channel Message

TOPIC C: Doing More with Channel Messages

  • Using Mentions

  • Using Announcements

  • Accessing the Channel Email address and Link

  • Deleting a Channel

  • Adding Tabs

  • Renaming a Tab

  • Removing a Tab

Module 3: Chat Messages, Meetings and Calls

TOPIC A: Using Chat

  • Starting a Chat Message

  • Responding to a Chat Message

  • Continuing a Chat Message

  • Adding Other Users to the Chat

  • Using Chat Message Features

  • Managing Chats

  • Channel Messages vs Chat Messages

    • Where are my Files?

TOPIC B: Managing Meetings

  • Meetings

  • Scheduling a Meeting

  • Editing a Meeting

  • Cancelling a Meeting

  • Joining a Meeting

  • Sharing screens and recording meetings

  • Breakout Rooms

TOPIC C: Calls

  • Making and receiving calls

  • Call settings and Shortcuts

Module 4: Working with Files in Teams

TOPIC A: Managing Files in a Channel

  • Files in Teams

  • Accessing the Team’s SharePoint Page

  • Creating a new file

  • Web Apps vs Desktop Apps

  • Uploading existing files

  • Opening an existing file

  • Moving & Copying files

  • Using the files tab in Teams

TOPIC B: Co-Authoring

  • Co-authoring

  • Co-Authoring Requirements

TOPIC C: Sharing Files

  • Sharing files

  • Sharing Permissions

  • Best Practice for Sharing


This introductory Microsoft Teams training is designed for end users like teachers, administrative staff, or staff in charge of day-to-day operations. No advanced ICT experience is needed.

This course assumes that the user understands the basics of using a Windows-based computer. Students should be comfortable using the keyboard, mouse, and Start menu. Understanding and experience using a web browser is an asset, but not required.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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