The skills and knowledge acquired in this course are sufficient to be able to send and receive emails, schedule appointments, and maintain contact details using Microsoft Outlook.
You may also be interested in our Microsoft Outlook - Level 2 course which covers organising emails, scheduling meetings with colleagues, managing contacts’ information, task requests, and much more.
Note: Outlook 2016, Outlook 2019, Outlook 2021, and Outlook 365 are all desktop application versions of Microsoft Outlook. Outlook 2016, Outlook 2019, and Outlook 2021 are the perpetual, bought-outright, stand-alone versions of the software; Outlook 365 is the subscription-based version. Anyone working with any of these versions will be able to successfully complete this course. Throughout this course you will be using the desktop app; the course does not cover use of the web/online app.
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What you’ll learn
At the completion of this course you should be able to:
Understand some of the more basic email concepts
Start Microsoft Outlook and navigate its key features
Create and send email messages
Receive emails in your Inbox and then work with them
Competently work with file and item attachments within email messages
Work with message flags and reminders
Work effectively with junk email
Work with the Calendar feature
Create and work with contacts
Create and work with tasks
Obtain help for Outlook whenever you need it
Microsoft Apps at Lumify Work
Lumify Work is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia's and New Zealand’s first and largest Microsoft Gold Learning Solutions Partner. Join more than 5,000 students who attend our quality Microsoft courses every year.
Stay ahead of the technology curve
Don’t let your tech outpace the skills of your people
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Who is the course for?
This course is designed for users who are new to email, calendaring, and contacts management, and need to know how to get up and running quickly and efficiently using Microsoft Outlook.
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276)
Course subjects
Email Concepts
How Email Works
Email Addresses
The Benefits of Email
Email Etiquette
Emails and Viruses
Digital Signatures
Getting Started with Microsoft Outlook
Understanding Outlook
Starting Outlook From the Desktop
Common Outlook Screen Elements
Using the Ribbon
Using Ribbon KeyTips
Showing and Collapsing the Ribbon
Understanding the Backstage View
Accessing the Backstage View
Understanding the Quick Access Toolbar
Adding Commands to the QAT
Navigating to Outlook Features
Sneaking a Peek
The Folder Pane
The to Do Bar
The Mail Screen
The Calendar Screen
The People Screen
The Tasks Screen
The Notes Screen
The Outlook Today Screen
Changing the Office Theme
Exiting Outlook
Sending Email
Email in Outlook
How Outlook Mail Works
Composing an Email Message
The Message Window
Creating a New Message
Checking the Spelling
Adding an Attachment to a Message
Adding Importance
Requesting Message Receipts
Sending the Message
Creating an AutoSignature
Using an AutoSignature
Removing an AutoSignature
Sending a Courtesy Copy
Sending a Blind Copy
Receiving Email
Understanding the Inbox
Retrieving Email
Opening an Outlook Data File
Adjusting the Message View
Previewing Messages
Arranging Messages
Reading Messages
Opening Several Messages
Understanding Conversation View
Navigating Messages in a Conversation
Replying to a Message
Replying to a Message in a Conversation
Replying to All Messages
Replying Without the Original Message
Adding Comments to Replies
Getting Replies Sent to Another Address
Forwarding Messages
Finding Related Messages
Ignoring Conversations
Marking Messages as Unread
Understanding Clutter
Working with Attachments
Understanding File Attachments
Inserting a File Attachment
Attaching Other Outlook Items
Previewing Attachments
Saving a File Attachment
Opening a File Attachment
Flagging Messages
About Flags and Reminders
Flagging Messages in the Message List
Sending a Message With a Flag
Adding a Reminder to Your Messages
Changing the Default Quick Click Flag
Removing a Flag
Junk Email
Spamming and Junk Email
Phishing and Junk Email
Understanding Junk Email Options
Marking Messages as Junk Mail
Marking Messages as Safe
Managing the Senders Lists
Importing a Blocked Senders List
Exporting a Blocked Senders List
Deleting Junk Email
Working with the Calendar
Accessing the Calendar
Changing the Calendar Arrangement
Displaying Specific Dates
Navigating Within a Calendar
Changing the Current View
Creating a Second Time Zone
Removing a Time Zone
Creating a New Calendar
Working With Multiple Calendars
Deleting a Calendar
Sharing Calendars
Understanding the Weather Bar
People
Understanding People View
Understanding the Contact Form
Viewing Your Contacts
Creating a New Contact
Entering Contact Details
Editing Contact Details
Inserting a Contact Picture
Adding Contacts to an Existing Company
Printing Contact Details
Deleting an Unwanted Contact
Recovering a Deleted Contact
Tasks
Tasks and the To-Do List
Creating Tasks
Changing Task Views
Sorting Tasks
Working With Tasks
Deleting Tasks
Printing a Task List
Getting Help
Understanding How Help Works
Using Tell Me
Accessing the Help Window
Navigating the Help Window
Using Google to Get Help
Prerequisites
This course assumes little or no knowledge of Microsoft Outlook. However, it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.
End User Seminars
Seminar-style training is conducted in short sessions of 1-3 hours and is ideal for groups of up to 30 students.
M365 Adoption and Training Plans
Our aim is to help educate and enable your organisation to get the best return on your Microsoft 365 investment.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
Request Course Information
By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.
