The skills and knowledge acquired in this course are sufficient to be able to use Microsoft Outlook to manage and organise your email, schedule meetings with colleagues, manage your contacts’ information, create task requests for others to perform, and much more.
Note: Outlook 2016, Outlook 2019, Outlook 2021, and Outlook 365 are all desktop application versions of Microsoft Outlook. Outlook 2016, Outlook 2019, and Outlook 2021 are the perpetual, bought-outright, stand-alone versions of the software; Outlook 365 is the subscription-based version. Anyone working with any of these versions will be able to successfully complete this course. Throughout this course you will be using the desktop app; the course does not cover use of the web/online app.
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What you’ll learn
At the completion of this course you should be able to:
Effectively edit email messages
Organise and work with mail folders and use quick steps
Use the search facilities to locate messages and other Outlook items
Work with message views
Create and work with colour categories
Create and use rules to manage your email messages
Use many Outlook features as you work with email messages
Schedule appointments and events in your calendar
Schedule meetings using Outlook
Monitor and manage your contacts within Outlook
Create and work with task requests
Microsoft Apps at Lumify Work
Lumify Work is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia's and New Zealand’s first and largest Microsoft Gold Learning Solutions Partner. Join more than 5,000 students who attend our quality Microsoft courses every year.
Stay ahead of the technology curve
Don’t let your tech outpace the skills of your people
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Who is the course for?
This course is designed for users who are keen to learn how to use some of the more advanced aspects of Microsoft Outlook including organising email messages, scheduling meetings, creating and managing task requests, and the like.
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276)
Course subjects
Editing Messages
Copying Text Within a Message
Copying Text Between Messages
Copying From Another Source
Deleting Text
Removing an Attachment
Organising Messages
Creating a Message Folder
Moving Messages
Copying Messages
Deleting Messages
Recovering Deleted Messages
Cleaning Up Conversations
Working With Favourites
Deleting Message Folders
Recovering Deleted Folders
Emptying Deleted Items
Automating Common Tasks With Quick Steps
Customising a Default Quick Step
Creating a Quick Step
Using Quick Steps
Archiving Messages
Recovering Archived Messages
Searching
Using Instant Search
Expanding the Search
Search Query Syntax
Search Query Syntax Dates and Size
Using Recent Searches
Search Options
Searching Other Outlook Items
Using a Search Folder
Customising Predefined Search Folders
Creating a Custom Search Folder
Working with Views
Changing the Current View
Arranging Messages Within a View
Sorting Messages Within a View
Working With Columns in a View
Formatting Columns in a View
Creating a Custom View
Adding a Filter to a Custom View
Deleting a Custom View
Colour Categories
Creating a New Colour Category
Assigning a Colour Category
Finding Messages With Categories
Removing Categories From Messages
Deleting a Colour Category
Working with Rules
About Rules
Creating a New Rule From a Template
Selecting the Rule Conditions
Selecting the Rule Actions
Selecting the Rule Exceptions
Naming and Reviewing the Rule
Testing the Rule
Managing Existing Rules
Email Techniques
Effective Email Management
Recalling a Sent Message
Printing a Message
Printing a Message List
Message Formats
Changing the Message Format
Choosing Themes or Stationery
Applying a Theme or Stationery to a Message
Turning Themes or Stationery Off
Applying a Theme
Saving a Message Draft
Using a Saved Message
Sending a Voting Message
Responding to a Voting Message
Tracking Voting Responses
Sending Automatic Responses
Appointments and Events
Quickly Scheduling an Appointment
Scheduling Using the Appointment Window
Rescheduling an Appointment to Another Day
Rescheduling an Appointment to Another Time
Creating Recurring Appointments
Changing Recurring Appointments
Scheduling an Event
Scheduling Free and Busy Times
Categorising Activities
Printing Your Calendar
Deleting Activities
Scheduling Meetings
Scheduling a Meeting
Meeting Response Options
Responding to Meeting Requests
Tracking Meeting Responses
Changing a Meeting
Adding or Removing Attendees
Preventing Responses
Cancelling a Meeting
The Scheduling Assistant
Using the Scheduling Assistant
Scheduling Meetings Using Calendar Groups
Managing Contacts
Adding a Contact From an Email
Pinning a Contact to Favourites
Contacting a Contact
Contacting a Contact From the People Peek
Forwarding Contacts
Creating a Contact Group
Using a Contact Group
Using a Partial Contact Group
Deleting Members From a Contact Group
Linking Contacts
Task Requests
How Task Requests Work
Creating a Task Request
Responding to a Task Request
Completing an Assigned Task
Viewing Updated Task Requests
Prerequisites
This course assumes some knowledge of Microsoft Outlook. You should be familiar with the introductory topics covered in Microsoft Outlook - Level 1.
End User Seminars
Seminar-style training is conducted in short sessions of 1-3 hours and is ideal for groups of up to 30 students.
M365 Adoption and Training Plans
Our aim is to help educate and enable your organisation to get the best return on your Microsoft 365 investment.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
Request Course Information
By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.
