Practitioner in Modelling Business Processes - Self-paced

Course subjects

1. The Context for Business Process Modelling

• The purpose and benefits of business process modelling

• Identifying the three levels of the business process hierarchy

• Comparing the process view versus functional view of an organisation

2. Modelling at the Enterprise Level

• Constructing an organisational model of business processes

• Using Porter’s Value Chain, Value Proposition, SIPOC, and Harmon’s Model

• Understanding how business processes support value delivery

3. Modelling at the Event-Response Level

• Constructing a business process model

• Understanding key modelling elements: events, actors, tasks, swimlanes, decisions, process flows

• The importance of standard notations (BPMN, UML) for consistency

• Classifying business processes, tasks, and steps

• Identifying different types of business events (internal, external, time-based)

• Measuring process performance (financial, efficiency, customer experience)

4. Modelling at the Actor-Task Level

• Constructing a task description with key details:

  • Actor, triggers, inputs, outputs, costs, performance measures

• Documenting business rules and process steps using:

  • UML activity diagrams, structured English, and use case descriptions

5. Improving Business Processes

• Approaches to business process improvement:

  • Simplification, redesign, bottleneck removal, automation, RPA

• Challenging business rules and assumptions for process optimisation

• Identifying factors that impact process performance

• Conducting gap analysis to identify IT-enabled process improvements

6. Managing and Implementing Change

• Applying the POPIT™ model to assess process change impact

• Evaluating business change implementation strategies:

  • Direct changeover, parallel running, phased implementation, pilot running