A Service Portal provides an alternative user experience to the standard platform interface.
The ServiceNow Service Portal application offers the tools needed to configure, customise, and extend portal components to create an online experience similar to what your users are used to in other consumer products.
Please note: This course does not include an exam voucher.
Upon completion of this course, students will be able to:
Explore all aspects of the ServiceNow Service Portal application
Learn how to re‑configure an existing portal
Review the Service Portal framework
Discover the baseline Employee Center portal
Create new Service Portals, Themes, Pages, and Menus
Understand how to use and create Widgets
Re‑use existing Portal components
Explore using AI Search as the search engine in a Service Portal
Configure other aspects of the platform to enhance a Service Portal
Create a Guided Tour within a Service Portal
Discover the User Experience Analytics dashboard to better understand Service Portal usage metrics
ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorized Training Partner for ServiceNow.
Anyone wanting to learn how to create ServiceNow Service Portals that offer users an intuitive and delightful experience when accessing an organisations services online.
Attendees should meet the following prerequisites:
Completed the ServiceNow Administration Fundamentals (SNAF) course
At least 6 months of hands-on administration experience
Although all scripts are provided for lab exercises, attendees will find them easier to interpret and read if they have a basic understanding of:
Scripting in ServiceNow
AngularJS
Bootstrap
CSS
HTML
Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
