Learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE® UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. You will also learn to investigate, analyse, and determine issues that might occur with all the different components of Workspace ONE UEM.
By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimising service and software health management. At the end of five days, you will have the foundational knowledge for effectively managing and conducting basic troubleshooting for Workspace ONE UEM.
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What you’ll learn
By the end of the course, you should be able to meet the following objectives:
Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM
Outline the components of Workspace ONE UEM
Explain the general features and functionality enabled with Workspace ONE UEM
Summarise basic Workspace ONE administrative functions
Explain and deploy common Workspace ONE integrations
Securely deploy configurations to Workspace ONE UEM managed devices
Onboard device endpoints into Workspace ONE UEM
Summarise alternative management methodologies for rugged devices
Discuss strategies for maintaining environment and device fleet health
Configure and deploy applications to Workspace ONE UEM managed devices
Analyse a Workspace ONE UEM deployment
Enable email access on devices
Integrate Workspace ONE UEM with content repositories and corporate file shares
Summarise basic troubleshooting methodologies
Outline common troubleshooting techniques in the Workspace ONE UEM console
Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
Summarise common troubleshooting strategies for Workspace ONE UEM managed devices
Outline common application management troubleshooting techniques in the Workspace ONE UEM console
Summarise common troubleshooting techniques for email management in the Workspace ONE UEM console
Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE® Assist™
VMware at Lumify Work
VMware is the world leader in server virtualisation technologies. Lumify Work is a VMware Education Reseller Partner (VERP), offering training in vSphere, vRealize, vSAN, Horizon, NSX-T, Workspace ONE, Carbon Black, and other VMware technologies and platforms.
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From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Who is the course for?
Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.
Course subjects
1. Course Introduction
Introductions and course logistics
Course objectives
Online resources and references
2. Platform Architecture
Summarise the features and functionality of Workspace ONE UEM
Outline the benefits of leveraging Workspace ONE UEM
Recognise the core and productivity components that make up the Workspace ONE UEM platform
Summarise high availability and disaster recovery for the Workspace ONE solution
3. Administration
Navigate and customise the Workspace ONE UEM console
Summarise the hierarchical management structure
Explain the features and functions of Workspace ONE Hub Services
Outline account options and permissions
4. Enterprise Integrations
Outline the process and requirements to integrate with directory services
Explain certificate authentication and practical implementation with Workspace ONE
Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
Describe VMware Dynamic Environment Manager™ and its architecture
5. Onboarding
Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
Summarise platform onboarding options
6. Managing Endpoints
Explain the differences between device and user profiles
Describe policy management options for Windows and macOS
Describe the functions and benefits of using compliance policies
Explain the use case for Freestyle Orchestrator
Describe the capabilities that sensors and scripts enable
7. Alternative Management Methods
Describe the function and benefits of device staging
Configure product provisioning in the Workspace ONE UEM console
Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
List the system and device requirements for Linux device management in Workspace ONE UEM
8. Applications
Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
Describe the benefits of using Apple Business Manager content integration
Describe the benefits of using server-to-client software distribution
List the functions and benefits of VMware Workspace ONE® SDK
9. Device Email
List the email clients supported by Workspace ONE UEM
Configure an Exchange Active Sync profile in the Workspace ONE UEM console
Configure VMware Workspace ONE® Boxer settings
Summarise the available email infrastructure integration models and describe their workflows
Configure email compliance policies and notifications services
10. Content Sharing
Describe the benefits of using Content Gateway and the Content Gateway workflows
Describe the benefits of integrating content repositories with Workspace ONE UEM
Configure a repository in the Workspace ONE UEM console
11. Maintenance
Manage endpoints from the Device List View and the Device Details View pages
Analyse endpoint deployment and compliance data from Monitor Overview page
12. Fundamentals of Troubleshooting Workspace ONE UEM
Outline software troubleshooting logic and support methods
Summarise the main process flows for the Workspace ONE UEM components
Explain the importance of Workspace ONE UEM process flows for troubleshooting
Identify different Workspace ONE UEM log files
13. Workspace ONE UEM Console Troubleshooting
Outline the best practices for troubleshooting Workspace ONE UEM console issues
Identify common group management and assignment-related issues
Outline common issues for Workspace ONE UEM console roles and system settings
Understand how analytic events can be used to identity platform errors
Summarise the steps for collecting and analysing Workspace ONE UEM console logs
14. Integration Troubleshooting
Outline the common enterprise integrations in Workspace ONE UEM
Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
Troubleshoot issues related to Directory Services integration
Identify directory user and groups synchronisation issues
Troubleshoot issues related to certificate authority integration
Explain VMware Workspace ONE® Access™ integration and Workspace ONE Intelligent Hub troubleshooting techniques
15. Endpoint Troubleshooting
Compare the endpoint connection topologies in Workspace ONE UEM
Outline useful tools and resources for endpoint troubleshooting
Summarise the best practices for device enrollment troubleshooting
17. Unified Access Gateway and Edge Services Troubleshooting
Review Unified Access Gateway architecture and edge service workflows
Understand Unified Access Gateway general configurations
Explain how to utilise Unified Access Gateway related troubleshooting tools and resources
Identify and resolve common issues for Content Gateway on Unified Access Gateway
Summarise troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway
18. Email Troubleshooting
Review different email architecture and workflows
Summarise common errors associated with email profiles
Identify tools and resources for email troubleshooting
Discuss troubleshooting techniques for VMware AirWatch® Secure Email Gateway™ on Unified Access Gateway
Outline PowerShell integration issues and techniques to address them
19. Additional Troubleshooting Tools
Describe how the Self-Service Portal helps administrators and empowers end users to resolve issues
Explain how Workspace ONE Assist can help with troubleshooting endpoints
Prerequisites
This course has no prerequisites.
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THIRD PARTY REGISTRATION
Lumify Work offers certification and training as a VMware Education Reseller Partner (VERP). This arrangement requires Lumify Work to provide your details to VMware for course and/or exam registration purposes.
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The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
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