In this two-day course, you learn to investigate, analyse, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM.
Troubleshooting is the backbone of service maintenance and management. To effectively troubleshoot product issues, administrators must understand how product services communicate and function. This in turn helps optimise service and software health management.
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What you’ll learn
By the end of the course, you should be able to meet the following objectives:
Summarise the basic troubleshooting methodologies
Outline common troubleshooting techniques in the Workspace ONE UEM console
Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
Summarise common troubleshooting strategies for Workspace ONE UEM managed devices
Outline common application management troubleshooting techniques in the Workspace ONE UEM console
Summarise common troubleshooting techniques for email management in the Workspace ONE UEM console
Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE® Assist™
VMware at Lumify Work
VMware is the world leader in server virtualisation technologies. Lumify Work is a VMware Education Reseller Partner (VERP), offering training in vSphere, vRealize, vSAN, Horizon, NSX-T, Workspace ONE, Carbon Black, and other VMware technologies and platforms.
Stay ahead of the technology curve
Don’t let your tech outpace the skills of your people
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Who is the course for?
Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants.
Course subjects
1. Course Introduction
Introductions and course logistics
Course objectives
2. Fundamentals of Troubleshooting Workspace ONE UEM
Outline software troubleshooting logic and support methods
Summarise the main process flows for the Workspace ONE UEM components
Explain the importance of Workspace ONE UEM process flows for troubleshooting
Identify different Workspace ONE UEM log files
3. Workspace ONE UEM Console Troubleshooting
Outline the best practices for troubleshooting Workspace ONE UEM console issues
Identify common group management and assignment-related issues
Outline common issues for Workspace ONE UEM console roles and system settings
Understand how analytic events can be used to identity platform errors
Summarise the steps for collecting and analysing Workspace ONE UEM console logs
4. Integration Troubleshooting
Outline the common enterprise integrations in Workspace ONE UEM
Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
Troubleshoot issues related to Directory Services integration
Identify directory user and groups synchronisation issues
Troubleshoot issues related to certificate authority integration
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THIRD PARTY REGISTRATION
Lumify Work offers certification and training as a VMware Education Reseller Partner (VERP). This arrangement requires Lumify Work to provide your details to VMware for course and/or exam registration purposes.
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Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
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