What you’ll learn
After completing this course, students will be able to:
Microsoft Dynamics 365 at Lumify Work
Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.
Who is the course for?
This course is designed for IT or sales professionals who want to learn how to leverage Dynamics 365 Sales and Microsoft Copilot for Sales for their organisations.
Course subjects
Work with Dynamics 365 Sales
Create powerful customer experiences for organisations with Dynamics 365 apps
Get started with Dynamics 365 Sales
Set up and configure Dynamics 365 Sales
Manage leads with Dynamics 365 Sales
Manage opportunities with Dynamics 365 Sales
Manage and organise your product catalog with Dynamics 365 Sales
Process sales orders with Dynamics 365 Sales
Configure forecasts in Dynamics 365 Sales
Manage relationships with relationship selling in Dynamics 365 Sales
Analyse Dynamics 365 sales data
Set up and use the sales accelerator capabilities in Dynamics 365 Sales
Set up Sales accelerator in Dynamics 365 Sales
Create sales sequences with Sales Insights
Work with segments in Dynamics 365 Sales Accelerator
Work with assignment rules in Dynamics 365 Sales Accelerator
Engage with customers through text messages in Dynamics 365 Sales
Implement goal management in Dynamics 365 Sales and Customer Service
Enhance Dynamics 365 Sales with tools and apps
Prerequisites
Students should have knowledge in basic sales principles. Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
