90% of the projects we execute deliver business capabilities (change), so I found it necessary to enrol for ITIL so I could get a rounded view of value delivery and service management.
I really enjoyed the training and our instructor kept our group really engaged with a lot of group activities, which helped us to learn from each other’s experiences.
I enjoyed the session on guiding principles the most as these have a universal application regardless of organisation or situation.
I now have a fresh perspective of value creation and the service value system.George MasvaurePortfolio Manager
The leading provider of information and communications technology training in Australasia.
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