ServiceNow courses

Empower your team with the widely recognised and highly sought-after ServiceNow training. This training will not only equip your team with the necessary skills but also inspire them to take on the challenges of digital transformation with confidence and motivation.

ServiceNow makes the world work better for everyone. Their Now Platform and solutions are designed to be user-friendly, helping to digitise and unify organisations under a single platform. Being cloud-based, it enhances accessibility and efficiency, making users feel at ease and comfortable with the system. It is a software-as-a-service (SaaS) and platform-as-a-service (PaaS) system, originating as an Information Technology Service Management (ITSM) ticketing tool.

With ServiceNow, employees and customers can be more connected, more innovative, and more agile. Creating the future we imagine, together.

ServiceNow courses incorporate lessons from hundreds of implementations of all sizes and industries. The agile approach accelerates user adoption, removes barriers and reduces the risk of project failure.

"Best decision I made was to use ServiceNow to help prepare training and provide train-the-trainer capabilities."

- Executive Sponsor, ServiceNow Customer

Access technical training for platform team members from IT and the business who will design, build, and maintain the platform. You can also explore technical ServiceNow training for UA testers and superusers. Training is also available for Business Partners (e.g. Training or Learning & Development (L&D) Managers), Organisational Change Management (OCM) officers, and executive sponsors who will engage with the team.

Training helps teams participate effectively in workshops, decrease wasted time on knowledge transfer, enable platform ownership, and ultimately realise the power of the platform.

According to Statista, total spending on digital transformation technologies and services worldwide from 2017 to 2027 will reach US$3.9 trillion. Organisations may quickly adopt the newest technologies. Still, not all staff members are on board, especially if they do not get the proper training and forums to collaborate on and manage this change. This is where ServiceNow training comes in; it provides guidance throughout your adoption journey.

Foundations for success

• Skill up your implementation team when you explore ServiceNow courses with Lumify Work. These include courses specific to the ServiceNow Platform, Customer and Industry Workflows, HR Service Delivery, and Technology Workflows.

• Raise awareness and excitement about upcoming changes by communicating the benefits to your wider organisation.

Go live with confidence

• Excite and empower your users to do their jobs in ServiceNow with increased productivity, improved operational efficiency, and better services.

• Going live can be nerve-wracking. But with the right skills, you can minimise business disruption when you launch.

Never stop learning

• Support continued platform growth by establishing governance processes and monitoring health.

• Provide advanced ServiceNow certification training to your team so they can grow as your organisation matures with ServiceNow.

ServiceNow is not inherently challenging. The complexity varies based on your role and the depth of involvement. Basic configuration and administrative tasks are relatively easy to learn. However, the platform can become challenging for advanced development, integrations, and architectural work. With continuous practice, use of learning resources, and hands-on experience, you can master ServiceNow and feel confident in your abilities.

If you are new to ServiceNow, you can take the free Welcome to ServiceNow course before beginning. It is quick and free, and the on-demand format allows you to work independently.

Students often ask whether coding is required to undertake ServiceNow courses. Coding may not be necessary for most day-to-day tasks if you work as a ServiceNow Administrator or a similar role. ServiceNow offers many low-code/no-code tools for creating workflows and automating processes.

For courses like ServiceNow Administration Fundamentals (SNAF), you must be familiar with ServiceNow platform basics, terminology, and how to navigate around in the system before beginning System Administration Fundamentals.

Prerequisites for other courses vary from none to 6 months to 1 year of ServiceNow experience, to having some basic familiarity with JavaScript.

Another frequently asked question is whether a non-IT person can learn ServiceNow. Members of the ServiceNow community share that people without technical backgrounds can learn it and join the training. It is recommended that you start by familiarising yourself with web applications in general.

In terms of how long it may take to learn ServiceNow, community members say that learning the basics of the platform may take 3 months. This is for someone with a technical background and experience in IT or related fields.