Meet Roger Shaw – ITIL Master and Expert Trainer at Lumify Work
Roger is one of our ITIL Experts at Lumify Work (formerly DDLS in Australia and Auldhouse in New Zealand). He has gained the ITIL Master designation.
He is an experienced and capable IT professional with commercial, service, project, and product management experience in IT Service Management.
Having a strong technology and process background, he has extensive experience in the implementation and management of Infrastructure Systems and Service Management solutions, including the design and integration of technology solutions and the implementation of best-practice process frameworks.
He is an advocate for responsible AI adoption and regularly discusses the role of ITIL practices such as change enablement, incident management, and continual improvement in this context. His expertise and contributions highlight the intersection of ITIL and AI governance.
Based in Wellington, Roger is a highly sought-after trainer for the delivery of ITIL and PRINCE2 certifications throughout Australia and New Zealand. He facilitates training for a diverse range of individuals and organisations from all industry sectors.
Additionally, Roger has experience in areas as diverse as programming. His real-world knowledge is derived from working in organisations in the finance, technology, consulting, and public sectors.
Qualifications in IT Service Management include ITIL Service Manager, Expert and Master certifications, numerous Intermediate certifications, the ISO/IEC 20000 Service Quality Manager, Agile Scrum Master & Leader, PRINCE2 Foundation and Practitioner, and DevOps.
