ITIL courses

Lumify Work offers a large range of ITIL training courses, a widely accepted approach to IT service management, from foundation to expert level.

ITIL Course Schedules

Authorised ITIL partner

Lumify Work is an Accredited Training Organisation with Platinum Partner status for PeopleCert courses and certifications including ITIL®.

Most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner. Our courses support the full suite of ITIL certifications and designations, from Foundation to Master, helping professionals and organisations drive continuous service improvement and value creation through IT service management.

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ITIL Courses

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ITIL Courses

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3 days

Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and be prepared to sit the ITIL 4 Foundation Certificate exam, in three days! Inclusions A voucher for the ITIL 4 Foundation Exam is also included. Examination It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

PeopleCert ITIL Foundation

6 weeknights over 2 weeks

Too busy at work to attend required training that will normally take you out of the workplace for 3 days? Have you considered undertaking your training after work? We are running evening courses in ITIL® 4 Foundation, that will be delivered over two weeks (6 weeknights in total), with each session running for approximately 3 hours from 6.00pm - 9.00pm AEST/AEDT. Included will be an exam voucher to sit your exam at your convenience. Inclusions A v

PeopleCert ITIL Foundation

1 day

Have you completed ITIL 4 Foundation at Lumify Work in the last 12 months but feel you need additional preparation and review before sitting the exam? This one-day exam preparation course is for you! Our ITIL training with our knowledgable instructors is designed to help participants with further preparation and review before sitting the exam. Our course includes an Official Mock Exam to help you with further practice after the course. This is yo

PeopleCert ITIL Foundation

2 days

Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, in just two days! Prepare to get certified in ITIL 4 Foundation by passing the Certification exam. Inclusions A voucher for the ITIL 4 Foundation Exam is also included. Examination It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

PeopleCert ITIL Foundation

365 days access

Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and be prepared to sit the ITIL 4 Foundation Certificate exam. Inclusions A voucher for the ITIL 4 Foundation Exam is also included. Examination It is highly recommended that you spend some additional time reviewing and consolidating what you’ve learned, to be well prepared for the exam.

PeopleCert ITIL Foundation Small and Medium Business ITIL

3 days

The ITIL 4 Digital and IT Strategy (DITS) course is designed and aimed at Business Managers and Leaders, enabling them to make informed decisions around the digital transformation of their business. The course provides the skills to align, implement and drive digital change and strategies within the wider business, using and supported by the ITIL framework. The ITIL 4 DITS course is part of the ITIL 4 Strategic Leader (SL) Designation, which reco

PeopleCert ITIL Strategic Leader

1 day

The ITIL 4 Practitioner: Change Enablement module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed and managing the change schedule. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational level

PeopleCert ITIL Practice Manager

1 day

The purpose of ITIL 4 Practitioner: Continual Improvement module is to align the organisation’s services with changing business needs through the ongoing improvement of products, services, practices or any element involved in the management of products and services. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, max

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Deployment Management module focuses on how to move new or changed hardware, software, documentation, processes, or any other component to live environments. It may also be involved in deploying components to other environments for testing or staging. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the Deployment Management practice at both strat

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Incident Management module is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximising value from this practice area. The ITIL 4 INM course is part

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Information Security Management module provides best practice guidance on how to protect the information needed by the organisation to conduct its business. This includes understanding and managing risks to the confidentiality, integrity and availability of information, as well as other aspects of information security such as authentication and non-repudiation. The practice underpins the strategy and operations of all mod

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: IT Asset Management module focuses on how to plan and manage the full lifecycle of all IT assets to help the organisation maximise value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, meet regulatory and contractual requirements. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Monitoring and Event Management module is for IT professionals who want to systematically observe services and service components and record, report and respond to selected changes of state identified as events. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Monitoring and Event Management practice at both strategic and operational levels, maximising value from th

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Problem Management module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels, maximising value from this practice area. Th

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Relationship Management module provides best practice guidance on how to establish and nurture the links between the organisation and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring and continual improvement of relationships with and between stakeholders. The individuals can demonstrate their understanding and application of the key concepts, principles, value and ch

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Release Management module provides best practice guidance on how to make new and changed services and features available for use in line with the organisation’s policies and agreements between the organisation and its service consumers. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximisi

PeopleCert ITIL Practice Manager

1 day

The ITIL Practitioner: Service Configuration Management module ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where needed. This includes information on how configuration items are configured and the relationships between them. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challen

PeopleCert ITIL Practice Manager

1 day

Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships. The ITIL 4 Practitioner: Service Desk module is for IT professionals who want to demonstrate their understanding and application of the concepts covered at both strategic and operational levels, maximis

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Service Level Management module provides best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience, and to ensure that service delivery and use is properly assessed, monitored and managed against these targets. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Service Request Management module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Request Management practice at both strategic and operational levels, maximising value from this pr

PeopleCert ITIL Practice Manager

1 day

The ITIL 4 Practitioner: Supplier Management module focuses on how to ensure that the organisation's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating an optimised sourcing strategy, as well as closer, more collaborative relationships with key suppliers to uncover and realise new value and reduce the risk of failure. The individuals can demonstrate

PeopleCert ITIL Practice Manager

3 days

This three-day training course in ITIL® 4 Collaborate, Assure and Improve (CAI) is focused on the five practices related to the management, building, and support of relationships and understanding with stakeholders and suppliers. It aims to deliver Service Assurance and continually improve services and security through managed processes and effective collaboration. Structured and aligned around the ITIL framework, it also aims to derive value fro

PeopleCert ITIL Practice Manager

3 days

The ITIL 4 Specialist: Create, Deliver and Support (CDS) course is designed to provide IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. The ITIL 4 CDS course covers the integration of a number of “IT” areas of work: from design, to build and test, launch, run and support of

PeopleCert ITIL Managing Professional Practice Manager

3 days

The ITIL 4 Specialist: Drive Stakeholder Value (DSV) course is designed to provide IT practitioners with an understanding of the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, Customer Experience (CX) and User Experience (UX) design, customer journey mapping, a

PeopleCert ITIL Managing Professional

3 days

The ITIL 4 Specialist: High-Velocity IT (HVIT) course is designed to enable practitioners to explore the ways in which digital organisations and digital operating models function in high-velocity environments. It will help aspiring organisations to operate in a similar way to successful digitally-native organisations. This course addresses the specifics of digital transformation and helps organisations to evolve towards a convergence of business

PeopleCert ITIL Managing Professional

3 days

This three-day training course in ITIL® 4 Monitor, Support and Fulfil (MSF) is focused on the five practices that support effective service management, and is structured and aligned around the ITIL framework. It is designed to equip professionals with the necessary skills and knowledge to manage service delivery and enhance customer experience by applying concepts, techniques, and strategies to day-to-day tasks, providing the best levels of value

PeopleCert ITIL Practice Manager

3 days

This three-day training course in ITIL® 4 Plan, Implement and Control (PIC) is focused on the five practices that support effective planning, deployment, and management of services and assets, and is structured and aligned around the ITIL framework. It is designed to equip professionals with the necessary skills and knowledge to manage change within an organisation and minimise disruption by applying concepts, techniques, and strategies to the ch

PeopleCert ITIL Practice Manager

3 days

The ITIL 4 Strategist: Direct, Plan and Improve (DPI) course is designed to provide IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. The ITIL 4 DPI course provides the practical skills necessary to create a “learning and improving” IT organisation, with a strong and effectiv

PeopleCert ITIL Managing Professional Strategic Leader

1 day

Often referred to as disaster recovery, IT Service Continuity Management (ITSCM) is an ITIL®-aligned discipline that takes a holistic approach to ensure IT services are healthy and able to support the business when required. ITSCM addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. This layering is realised by using technologies that are readily available s

PeopleCert ITIL Business Continuity

ITIL Certifications

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ITIL Certifications

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The ITIL 4 Foundation certification is entry-level and offers candidates a general awareness of the key elements, concepts, and terminology used in ITIL 4 for modern IT-enabled service management, including service value systems, service value chains, and continual improvement. The three-day ITIL 4 Foundation course is for those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification sche

PeopleCert ITIL Foundation

ITIL Managing Professional (MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional designation provides practical and technical knowledge about how to run successful IT projects, teams and workflows. ITIL MP integrates the following modules: ITIL Specialist, with three modules: Create, Deliver and Support (CDS) Drive Stakeholder Value (DSV) High-Velocity IT (HVIT) ITIL Strategist, wit

PeopleCert ITIL Intermediate

To be awarded ITIL Master, a candidate must have achieved all three ITIL intermediate designations and passed all exams. By combining the MP, SL, and PM designations, the ITIL 4 Master demonstrates the capability to apply the principles, concepts, methods, and techniques from ITIL in the workplace at strategic, tactical, and operational levels. Key benefits include: Distinguish yourself from your peers - in 2020 there were only 100 people worldwi

PeopleCert ITIL Master

ITIL Practice Manager (PM) is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. Individuals can demonstrate their understanding and application of the concepts covered in the ITIL Management Practices at both strategic and operational levels, maximising value from these practices. ITIL PM consists of practice-based modules which can be bundled, mixed, and matched. There are 34 ITIL man

PeopleCert ITIL Intermediate

ITIL Strategic Leader (SL) recognises the value of ITIL, not just for IT Operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader demonstrates that the professional has a clear understanding of how IT influences and directs business strategy. ITIL SL integrates the following modules: ITIL Strategist, with one module: Direct, Plan and Improve (DPI) ITIL Leader, with one module: Digital and IT Strategy (DITS) Both modul

PeopleCert ITIL Intermediate

Overview

ITIL®, originally known by its full name Information Technology Infrastructure Library®, is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions, and roles in IT Service Management (ITSM) within the broader context of the ITIL Service Value System, including the intricacies of the service value chain. This provides a comprehensive approach to optimising IT services for business value delivery.

Iain Morrison - From Foundation to Mastery - ITIL as a career catalyst

Lumify Work Technical Instructor and ITIL Master Iain Morrison says it’s time to upskill to the world of AI with ITIL training offered by Lumify. In this video, he shares his journey from ITIL Foundation graduate to Master.

He says all organisations should embrace continuous learning, and ITIL offers a roadmap for lifelong learning and leadership in service management. Advanced certification prompts a change in mindset; specifically, CDS (Create, Deliver and Support) training lets you create products for services. ITIL isn’t just about IT; it’s relevant to health, education, research, science, innovation and more.

He says ITIL is based on best practice and what businesses find successful, and is sensitive to trends and changes in the industry. It gives you a framework for getting great advice on best practices from around the world.

ITIL Training with Lumify Work

Lumify Work is an accredited ITIL training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL course instructors have an Expert Level of ITIL Certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and key concepts to address your holistic ITIL needs.

World’s best practice in IT Service Management captured in ITIL strengthened with the richness of our instructors’ experience in this area ensures your ITIL education with us is relevant and practical.

More information on gaining an ITIL certification like ITIL 4 Foundation in Australia can be found on our certifications pages.

Evening and Weekend Courses

We sometimes offer the opportunity to learn ITIL 4 Foundation in the evenings or on a weekend. Please see dates on our ITIL 4 Foundation - Evening Course page and book now!

If no evening or weekend dates are currently listed, you can register your interest by contacting your Account Manager on 1800 853 276 or email training@lumifywork.com.

FAQs

If you're in an IT helpdesk job but are new to ITIL, you may wonder, "What is ITIL training"?

The ITIL course refers to training on the Information Technology Infrastructure Library (ITIL) framework, a globally recognised set of best practices for IT service management (ITSM). ITIL helps organisations align their IT services with business needs, improve service delivery, and manage risk and costs effectively.

ITIL courses prepare you for ITIL certification. These credentials validate the skills of IT professionals. It ensures that your team understand ITIL frameworks to improve IT Service Management in their organisation.

The ITIL 4 course includes a variety of modules, but when people refer to the two modules within ITIL 4, they often mean the ITIL 4 Extension Modules. These are designed to expand the core ITIL framework and address emerging challenges in IT service management.

ITIL 4 Specialist: Sustainability in Digital & IT - This focuses on how IT and digital services impact the environment. You can learn to apply ITIL principles to create sustainable services. This is ideal for professionals interested in green IT, ESG goals, and sustainable digital transformation.
ITIL 4 Specialist: Acquiring & Managing Cloud Services - Learn how to procure, implement, and manage cloud services effectively. Get vendor-neutral guidance on integrating cloud technologies with business strategy. This is great for IT managers, architects, and procurement professionals working with cloud platforms.

These modules are optional and do not require prerequisites, making them accessible to a wide range of professionals. They complement the main ITIL 4 certification streams, such as the Managing Professional and Strategic Leader designations.

You can view the cost of the ITIL Foundation course on the Lumify Work website page. You can also discuss your requirements with your Lumify Work account manager.

While you can take the ITIL 4 Foundation exam without attending formal training, instructor-led ITIL 4 Foundation training offers a structured learning experience. The ITIL courses follow a well-defined curriculum aligned with certification requirements. ITIL trainers, such as those from Lumify Work, can offer guidance based on their own hands-on experience in IT service management and their own experiences with gaining ITIL certifications.

For designations beyond Foundation (e.g., Managing Professional, Strategic Leader, Practice Manager), candidates must complete learning modules or book and sit the relevant ITIL training.

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ITIL 4 Certification Scheme

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

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